FAQS

When does my box ship?

We are excited to offer subscription opportunities for customers and do our best to order products and contents months ahead of time so that we are able to ship on or before the 15th of the month.  Due to Shipping delays and supply shortages we may be slightly delayed in our shipments.  Thank you for your understanding . . . we appreciate your business and will do our best to ship as close to the first week of the month.

NON-SUBSCRIPTION ORDERS: When will my order ship?  Non-subscription orders take 3-5 business days to process and ship.  Most kits will arrive within 3-5 business days.

SUBSCRIPTIONS: Subscriptions are locked in by the last day of the month for the upcoming month and ship by the 15th of the month or earlier.  

Can I return my Learning Kit? Do you offer refunds?

Please see our refund policy located in our footer for specific instructions and details about refunds.

How many children does one Learning Kit work for?

Each themed Learning Kit contains multiple reusable activities.  It is suitable for 1-3 children.  Play Dough Kits generally work for 1 kiddo.

What age is suitable for this box suitable for?

Learning Kits are generally suitable for children ages 3-6.  We understand that there is a wide range when it comes to learning and we have included activities that can be adapted depending on your kiddo’s level.  Each kit also includes an instructional page with hints and tips on how to adjust activities for your little learners.  

How does a month-to-month subscription work?

3 month subscriptions are available and your box will shipped by the 15th of each month or earlier.  At the end of your subscription you will receive an email option to renew or cancel your subscription.

How do I cancel my subscription?

To cancel your subscription, please email: contactus@jacknjillskits4kids.com 

Will my kit come with instructions?

Each Learning Kit comes with an instruction page which outlines each activity and ways that you can adapt them depending on your kiddo’s current level of learning.

Are the kits travel friendly?  

Yes!  We are a family on the go and I have packaged kits in such a way that most activities are contained in their own packaging.  We have used our play dough kits on the airplane too (check with your airline before you bring play dough kits along)!  I recommend bringing along Ziploc baggies to put dough in once it is opened so it stays fresh.  

How do I keep my play dough fresh?

Once play dough is unpackaged I recommend putting it in an airtight Ziploc baggie.  Our dough is all homemade and will last up to 3 months (sometimes longer).